Shipping & Returns Policy

Meet Dena Jane of By Hand Designs, a female creative entrepreneur leading brands into thoughtful evolution through hand-drawn designs and art direction

All orders are processed and shipped from two separate locations depending on the product type. You will receive an email with tracking information once your order has shipped.

Hand-Made Products: These items are custom-made and shipped directly from our studio in Marshfield, MA.

  • Processing Time: Please allow 5-7 business days for your hand-made order to be processed and packaged.

  • Shipping Time: Estimated time is 5-7 business days

  • Shipping Cost: Estimated flat rate is $5.00 flat rate and $20 for priority mail

Print-on-Demand Products: These products are fulfilled by our printing partner, Printful, and shipped directly from their facilities.

  • Processing/Fulfillment Time: The average fulfillment time for these products is 2-5 business days.

  • Shipping Time:

    • Domestic (US): Standard shipping takes approximately 3-4 business days.

    • International: Shipping times vary by destination but typically range from 5-20 business days.

  • Shipping Cost: Shipping for these products is calculated at checkout based on product type, quantity, and your location.

Combined Orders: Please note that if your order contains both hand-made and print-on-demand products, they will ship separately and arrive in different packages.

Returns and Exchanges: At this time, we do not accept returns or exchanges for our products. All sales are final.

Custom Orders: Custom orders, especially hand-made and painted products, are final sale. All ready-to-ship products will have tracking sent at the time of shipping.

Additional Notes: Feel free to contact us with any questions!